FAQ
Frequently asked questions.
Everything you want to know about setup, filters, and staying in control of your shifts.
Still need help?
Reach out and we will walk you through setup, filters, or auto-grab troubleshooting.
How does ezSnag decide which offers to grab?+
Every offer is compared to your filters in real time. If it matches your payout, distance, and zone rules, ezSnag can claim it instantly.
Can I set a minimum payout and mileage?+
Yes. Add minimum payout, max distance, and miles-per-dollar rules so low-value offers never interrupt your shift.
Does ezSnag work with my phone locked?+
It keeps scanning in the background and pushes lock-screen alerts when a match appears, so you do not need to stare at the screen.
Can I pause auto-grab during a shift?+
Anytime. Toggle auto-grab off to stop claiming, or pause scanning entirely when you want a break.
How fast are the alerts?+
Usually within a few hundred milliseconds of an offer showing up, depending on your connection and device.
Will ezSnag accept every offer?+
No. It only acts on offers that match your filters, so you stay in control of what gets claimed.
Which platforms does ezSnag support?+
ezSnag is built for ezCater drivers today, with iOS and Android support.
Do I need to keep the app open?+
No. Keep it running in the background to receive alerts and auto-grabs while you drive.
Can I create different filter setups?+
Yes. Save presets for different zones, vehicles, and time windows so you can switch quickly.
What if I need help?+
Reach out to the ezSnag team anytime. We will help you configure filters or troubleshoot in minutes.